Terms & Conditions
Ormos Foods Business Sales Terms
Disclaimer
These terms apply to all sales by Ormos Foods to the purchaser, they prevail over any other agreement. Ormos Foods’ representatives
are not authorized to agree to any other conditions or to vary these conditions of sale. These terms are only amendable when agreed
between Ormos Foods and the purchaser in writing.
Data Protection Act 1998
Ormos Foods may search with a credit agency, which will keep a record of that search and may share that information with other
businesses. Ormos Foods may also make enquiries about the principal director(s) with a credit reference agency.
Orders
1.1 Orders placed with representatives or sent to the sales office are received subject to acceptance from the sales office.
PLEASE DO NOT PLACE ORDERS WITH DELIVERY DRIVERS, THEY ARE NOT AUTHORISED TO ACCEPT, NOR ARE THEY LIABLE TO
FORWARD ORDERS TO THE SALES OFFICE.
1.2 Ormos Foods reserves the right to reduce, cancel or amend orders and to execute them fully or in part in the event that Ormos
Foods is unable to complete an order due to shortage of stocks or for any other reason and to make alterations to products and/or
packaging as circumstances demand.
Payment
1.1 Unless otherwise agreed, payment of invoices is due prior to or on the day of the delivery.
1.2 Overdue payments may lead to termination of contract and/or suspension of further deliveries. Interest will be applied on unpaid
amounts at 4% per month.
1.3 Any cheques provided by the purchaser, which are not honored by the bank, will incur a £30 administration fee.
1.4 Ormos Foods reserves the right to withdraw credit facilities if circumstances arise which warrant such action and is not obliged to
disclose said reasons.
Prices
2.1 Prices are subject to change without notice. Price lists are always exclusive of VAT.
Delivery of Goods
3.1 Ormos Foods shall deliver the goods to the delivery address provided on the “New Account Form”.
3.2 Delivery of goods shall include unloading the goods on the kerbside of the delivery address, unless otherwise agreed by Ormos
Foods and the purchaser. The purchaser of goods shall be responsible for lifting of goods once delivery has been made.
3.3 Where Ormos Foods requires access to the purchaser’s premises in order to deliver the goods, the purchaser will provide such
access.
3.4 The purchaser will inspect goods upon receipt and will inform Ormos Foods immediately of any damages, shortages or excess
deliveries. The signed delivery note is deemed to be conclusive evidence of receipt of goods by the purchaser.
3.5 The estimate delivery slots are subject to weather and traffic conditions. It may change without notice. You are advised to get in touch with our office in case of delays or further information needed. 3.6 We will not accept any responsibility of loss of revenue, for delayed or failed to deliver orders.
Initials
3.5 If a delivery occurs in the absence of the purchaser then damages, shortages and/or excess deliveries must be reported within 24
hours of delivery. The delivery note is deemed to be conclusive evidence of receipt of goods in this case.
3.6 A restriction on the liability of defective goods applies, only up to the cost of replacement. Any defective goods should be retained
for inspection or returned as soon as possible.
3.7 Should the purchaser fail to make any necessary arrangements for the acceptance of goods, Ormos Foods reserves the right to
charge for delivery.
3.8 Delivery dates are estimates made in good faith. Time of delivery is not of essence to the contract and Ormos Foods is not liable
for any damages resulting from untimely delivery.
3.9 Risk in the goods passes to the purchaser at the time of delivery. The goods remain Ormos Foods’ property until paid for in full.
The purchaser acknowledges that until such time, he holds the goods as the company’s fiduciary agent and bailee and shall insure and
properly store the goods separately from his own and any third party’s goods and in such manner as to be readily identifiable as the
property of the company. Ormos Foods is entitled to recover the goods at any time and location.
Sale of Goods
4.1 Resale of goods must be in accordance with Ormos Foods instructions (especially regarding storage) and all goods must be sold
in the same packaging and state as when supplied by Ormos Foods.
4.2 Ormos Foods never offers goods on a sale or return basis and Ormos Foods’ representatives are not authorized to accept orders
on a sale or return basis. It is therefore the purchaser’s responsibility to sell goods prior to expiry of any “best before” or “use by” date.
Goods once sold are not returnable unless otherwise agreed.
Returns
5.1 Returns Policy for Ambient, Chilled, and Frozen Goods
Ambient Goods:
Returns of ambient goods ordered in error will be accepted only if the purchaser provides written notice within 3 days of delivery.
All returned goods must remain in their original condition and packaging and must not exceed their shelf life.
Chilled and Frozen Goods:
From Tuesday, the 21st of January 2025, chilled and frozen goods will no longer be accepted as returns once they leave our control.
The reason for this policy is that we cannot verify the conditions under which such products are stored post-delivery, potentially compromising their safety and quality.
Exception: If a customer identifies an issue with a frozen or chilled product at the time of delivery, they may return the item immediately to the driver.
Exceptions for Incorrect Deliveries:
If Ormos Foods delivers an incorrect item (e.g., a product not in the original order), the customer must notify us promptly, and a collection will be arranged at no expense to the customer.
Storage and Handling:
All returned goods, regardless of type, must be appropriately stored and handled before being returned. Ormos Foods reserves the right to refuse or reduce credit for items returned in unsuitable conditions (e.g., damaged packaging, tampering, or improper storage).
Customers are advised to retain damaged goods for inspection.
Insolvency
6.1 In the event of insolvency, bankruptcy, liquidation, administration or similar event, Ormos Foods is entitled to suspend all account
activity and any outstanding balances become payable immediately.
Termination
7.1 Ormos Foods retains the right to terminate this contract immediately upon any material breach of any of its conditions. Or on 30
days prior written notice for any other reason, which it is not obliged to disclose.
Jurisdiction
8.1 This contract shall be governed exclusively by the law of England and Wales and the English courts shall have sole jurisdiction.